Is your Business plaguing with these pertinent questions and keeping you in a catch 22 situation?? [Exhibit I]
|1) If I don’t pick up my office phone, route the caller to my voice mail.
2) If the caller is my boss, forward the call to my cell phone, unless it’s the weekend or after 8 pm.
3) If the caller is an important customer, forward the call to my assistant, Diane. If she’s not available, put the caller through to my voice mail, but send me an instant-message alert.
4) If I don’t pick up my voice mail in an hour, forward a copy to me as an e-mail attachment.
5) If it’s John calling, check my calendar to see whether I’m in a marketing team meeting in the conference room; if so, conference John into the session.
|Source: (“Using VoIP to Compete”, Kevin Werbach, https://hbr.org/2005/09/using-voip-to-compete)|
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