If businesses could hire one person who could add wings to their client acquisition goals then it would definitely be Don Corleone (The Godfather fame). And even if you are not a fan, understand VoIP phone systems as the perfect wingman that your business always wished for!
Breaking the Ice the Godfather Way
What made Don Corleone the Godfather for his clients was that he delivered not just on their needs but on their emotional quotients too. An effective client engagement depends on two primary factors and these include:
- How fast can the business make an emotional connect with the client?
- Is there a communication channel that can deliver on these emotions with agility and efficiency?
VoIP phone systems serve these prerequisites perfectly. It lends businesses the perfect ears and tongue that make robust goal driven client engagement a possibility.
Impression for Engagement
Let’s say a potential client sees one of your ads and decides to call for further query. And he receives on the other end is an “Irritating Busy Tone”. Today clients are spoilt for choices and we bet you don’t want to lose any client just because your office phone systems can handle only one call at a given time?
Today, with the aid of technology the best business phones have evolved to offer multifold services that go a long way in improving client engagements. VoIP phone systems have features like automatic IVR that not only handle volume traffic but also can be customized with pre-recorded greetings and keypad dialer menus. This means that clients can get queries/issues registered and have it resolved in real time with zero friction.
Engagement with Value Addition
For great client relationships, businesses must exceed client expectations at all cost. This demands anytime anywhere uninterrupted engagement channels. VoIP phone systems make client communication fast and omnipresent. While clients can seamlessly call or send a message using their preferred communication channels, you at the other end can revert to them from anywhere anytime uninterrupted. Real-time conversations are key for in-depth information about the needs and expectations of the clients. VoIP makes this happen seamlessly without delays or call-drops that we normally associate with office phone systems.
Insights to Deliver What Clients Need and Not Just What They Want
In economics need and want is not the same thing. In fact, want is a step ahead of need as it appeals to people’s desires. And this is why it becomes an important factor to focus on great client relationships. VoIP systems offer perfect tools to know more than just the needs of your customers. Businesses can integrate and get all call/message data delivered on their preferred applications (cloud-based too). Client engagement with office phone systems was limited to 3 step process i.e.
- Calling the client.
- Pitching the product and service.
- Waiting for the client revert.
If the revert was a no, the business developer would move on to the next potential client in the list. But in the present business landscape, even a disengaged customer remains a potential customer. That disengaged customer may be just a WhatsApp message away and with a little effort, you might be able to initiate a fresh and a fruitful start.
VoIP phone systems are helping turn client engagement into a fun and easy way for effective client engagement. It perfectly fills the gap that office phone systems suffer from. By offering a solution that perfectly serves customer cravings and demands in a cost-effective manner VoIP Phone Systems are proving to be ideal client engagement solutions for businesses of all scale and size. The XenVoice VoIP solution offers different pricing benefits which mean businesses can choose from the best VoIP plans that serve their organizational capacity and needs and scale up later as they grow in size.