Softphone vs Hardphone | Choose The Best For Your Business

What is Softphone?

A softphone can be any electronic device which works on a software program that enables users to transform their PCs, laptops, and tabs into high-tech phones to make and receive local and international calls at affordable rates. Softphones have the facility to dial a number on the computer or mobile device and conversate through its secured speakers and microphone, or through a headset with a microphone, so you can have calls wherever you are.

Skype is apparently the most well-known softphone model, though these applications can be fully customized to your precise business.

What is Hardphone?

A hardphone is a normal desk phone, which is connected to your company’s IP network, just like a normal VoIP phone. There is no specific skill required for handling VoIP hardphones, and they enable your staff to make a call to anyone globally at an extra economical price.

The further advanced hardphones have a built-in video display and touch screens to receive video calls, reducing the requirement for additional equipment for video conferencing.

Hardphones are usually designed to match the old school phones that most users are likely simple with, except they work over an IP network of the office instead of using traditional copper wires of the phone lines.

While they serve a related purpose as telephones and have many of the same buttons for abilities such as muting a call or redialing a number, IP hardphones are considerably different from traditional desk phones.


Softphones vs hard phones


Softphone Hardphone
Efficiency May require more of a training, depending on exposure levels with specific software. May feel more inherent to use for someone who is already familiar with traditional phones.
Call Quality Softphone may suffer from distribution of system resources like IP with other software. Hardphones are maybe better as the device is just assigned to handling a call.
Mobility Much more mobile than the hardphones. Can be operated from a laptop, tablet, smartphone or any other device. Not particularly movable, unless you require bringing a desk phone with you wherever you go.
Features and Pricing  More customizable, extensible & interoperable. Extra features with pricing that generally cost less in proportion. Pricing serves to skyrocket with features and overall usability may not be as tailored as it may seem with the softphones
Expense Less expensive than the hardphones because there is no new hardware, except maybe a headset if wanted or not previously owned. Pricing is restricted to authorizing and service fees. More costly. Includes new material hardware that will tend to include a handset telephone and a base with features such as a display, buttons, and camera.


Why VoIP softphones are better than hard phones for modern businesses?

Both hardphones and softphones have their unique uses and position in business communications, and in many instances, companies may prefer to introduce each of them for varying departments.

Generally speaking, hardphones are quite adapted to someone who needs the best possible call quality and uptime but is not necessarily concerned about flow or the pricing of new hardware.

Some executives may also just prefer the practice of using a hardphone, having already become habitual to the feel of traditional telephones.

Softphones are excellent for companies who are more focused on the adaptability, scalability, and prices of the features of their VoIP provider, as well as those who consider more about agile and economical VoIP deployment. They are also a better fit for executives who need a mobile platform that can be used from laptops, tablets and/or smartphones while away from the office.

XenVoice provides the ease to softphones with the applications for Android and iOS with system and XenVoice integrates with the hardphones. This is achievable with tiered pricing, which starts from $4.9 per month.

Start your plans today or just give XenVoice a try with a free trial here.

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