Over a period of time business entities, ideations & innovations were prioritized to a few aspects of R&D, Operations, Marketing and more. Thanks to the information revolution, now the driving force of any business is customer relations/experience management. Most customer interactions happen through voice communication, where customers reach out to sales, support or marketing teams. Optimizing these interactions is the catch for the firms to devise constructive customer service strategies & built-in high production values.
At this juncture, firms are in a quest to partner with various service providers who can integrate & deploy all the communication needs with best CRM platforms.
Salesforce is one of the best cloud-based CRM solutions provider which empower your sales & support teams. Salesforce Integration with XenVoice VoIP business phone services streamline all your business operations with agility and responsiveness.
Benefits of integrating XenVoice cloud-based VoIP solutions with Salesforce:
Advantage Click 2 Call Functionality
Streamlining different workflows across various business processes at different geographical locations is tedious. With XenVoice’s hosted cloud-based VoIP solutions integration, employees now can easily initiate calls to customers from within the Salesforce UI. In order to make a call…why close the Salesforce app or reach out to another softphone? All it takes is a single click. By having a glance at the customer data, a customer support executive can easily switch over to the voice call.
Customer Information at Finger Tips
When answering incoming calls, it’s a must for the customer service executives to get the customer details or account number. By integrating XenVoice VoIP business phone, you eliminate that step. Executives can get an ample amount of information based on the incoming number and he/she can add customer records if the call is from a new client. You can configure the UI to display the customer info automatically.
Comprehensive & Accurate data analytics
The data acquired can be analyzed and these analytics make the management to strategic unique campaigns to multi-fold the business in generating leads, acquiring new customers and retaining the existing customers. With XenVoice VoIP business phone integration, the exhaustive data which has to be made handy to the executives are already placed in Salesforce.
Tracking & Managing Call Logs is Seamless
Call logs are tracked and the details are stored into the customer record in Salesforce. Since the phone system is integrated with VoIP hosted solutions, the logging is done automatically with relevant to the customer. Data is on fingertips, there is no point to rely on employees to track the details, let the solutions do the job.
Hassle free Deployment & Integration
Advantage XenVoice VoIP business phone integration with Salesforce is that it is compatible for use with or without consoles. An interface which can be used without any hassles, it is easier for your front-line employees to perform better & offer customer service and bring in customer delight.