Decided to go VoIP? Congratulations, as now you can significantly cut your business phone bill down.
With so many options available in the market, companies can feel pretty confused while choosing a cloud phone system for their business communication.
Every service provider has a different set of features to offer. Also, the pricing plans vary from one to another. So, which plan should you choose?
To make the decision easier, here we have listed 5 important factors that will help you to choose the best VoIP service for business.
Pricing & Plans
Cost is the primary factor for many companies while making a move to hosted phone services. If you compare it with the investment and maintenance involved in traditional phone systems, VoIP plans are surely cost-effective.
However, when you are comparing the prices for cloud phone systems, you must check what services you’re getting in that plan. Don’t buy an unlimited VoIP plan that may go unused.
Instead, understand your calling needs and choose the plans that best suit your needs. A tiered pricing plan is a good option where you can start with the base price and scale up as you grow.
Customer & Tech Support
If the price is the primary factor, support should be the next. Technical issues are inevitable and they can occur at any time of the day. So, there must be a strong support team in place, who will help you resolve those at the earliest.
Check if that business VoIP provider is offering 24/7 support or not. Also, the medium of support is very important. Find out if the support they offer is through phone only or live chat and online ticketing facilities are also there.
Ease of Integration
If you want to enhance productivity and efficiency in the workplace, you must consider integrating your VoIP system with the third party applications or your existing software.
For example, many companies use CRM platforms for a better management of customer relations. So, when you integrate the cloud phone system with your CRM application, you enable your employees to be more productive while on a call.
Make a list of applications that you need to integrate with your VoIP phone system and choose the service provider who is the best matching that needs.
Different business VoIP providers offer different features with their plans. See the features you’re getting in that plan and check whether you need them in reality. It is better to list down the mandatory features that you need from your service provider.
Also, you may get some additional features in your plan. These add-ons will help you decide on the best VoIP service for business if two of them are scoring the same in terms of other factors.
Free Trial Offer
A free trial is the best option to get a flavor of what you’re going to get. Many business VoIP providers offer a free trial period where you can test their services for a limited time. Make sure to take advantage of this and check if their services and support are worth your money.
However, there might be some agreement where you will be billed for one month/ year, once the trial period ends. Check carefully for such terms before signing up and avoid getting locked unnecessarily.
Replacing your existing phone system is a tough job. Understand your business needs and list down what you’re expecting from the service provider. Keep the above things in mind to choose the best VoIP service for business.